Training
Community Mediation Certification
30-hours In person Trainer is Stephanie Manzi, Tricia Driscoll Course Description This course combines essential life and professional skills by teaching effective means of communication and conflict resolution. Students will be introduced to mediation principles, phases of mediation, mediator’s role, impasse, and standards of the profession. The theoretical practice of facilitative mediation will be woven into practical application via role-plays. This class is ideal for organizational leaders, student, case managers and social workers. Students who successfully complete this 30-hour certification training will be covered under R.I.G.L. Sec. 9-19-44.
Basic Mediation Training Certification
40 hours Hybrid Schedule Trainer is Loraine Della Porta Course Description This comprehensive certification course will focus on principles of mediation, the role of the mediator, confidentiality and ethics and power dynamics. Students can expect to learn how to prepare for a mediation session, active listening and effective questioning, identifying positions and interests, getting through impasse and managing emotions. Additionally, students will receive individual feedback. This class is ideal for lawyers, government employees and human resources professionals. Students who successfully complete this 40-hour certification training will be covered under R.I.G.L. Sec. 9-19-44.
Navigating Workplace Conflict
2.5-hours In person Trainer is Stephanie Manzi, Tricia Driscoll Course Description This course provides skills and strategies for supervisors and managers to address conflict in the workplace. Participants will learn to identify levels of workplace conflict and styles of conflict management. Other topics will emphasize positive problem solving and how to re-focus on business.
Creating a Positive Workplace Culture
2.5-hours In person Trainer is Stephanie Manzi, Tricia Driscoll Course Description This course will help participants learn how to create and foster a positive workplace culture. Participants will learn to identify key areas to clarify expectations, how to hold team members accountable and when to flex and negotiate.
Leading Across Generations
2.5 hours in person Trainer is Stephanie Manzi, Tricia Driscoll Course Description This course helps supervisors to work with and manage multiple generations in the workplace. Participants will learn characteristics of different generations, approaches to leading different generations and tips for getting unstuck. The goal is a workplace where all team members are contributing effectively.
Training
The Center for Mediation offers customized training programs and workshops for individuals and groups around constructive dialogue, communication skills, conflict management, and resolution.
Along with our workshops, we can design a custom-tailored program to best meet your needs and can range from two hours to a multiple-day intensive program.
Our workshops engage and educate participants in an interactive, safe environment. Experienced and skilled trainers teach principles and practical, useful tools that can be used immediately both personally and professionally.
Workshops
SKILL BUILDING WORKSHOPS
Many of us are so wired to quickly solve problems that we often fail to understand the problem and the person before we offer solutions. In this workshop, we will examine what triggers conflict and learn tools that build understanding and empathy. By utilizing active listening skills, learning to ask open-ended questions and managing assumptions, participants will better understand how to prevent, manage and resolve conflict. These valuable life skills can be immediately applied both personally and professionally.
By listening, we show others respect. By reflecting what we hear, we communicate understanding and by providing the space for others to express their concerns, we provide a supportive environment. This is the key to relationship building. In this interactive workshop, we will learn and practice these core skills. Workshop also includes 4 – 1-hour weekly coaching sessions by conference call.
No one likes conflict; however, avoiding those difficult conversations can hinder workplace productivity. This workshop will provide leaders with the tools to address those dreaded conversations with confidence. Learn to successfully prepare and facilitate crucial conversations where opinions vary, the stakes are high and emotions are strong by establishing the purpose, determining different ways to open the conversation, and developing strategies to effectively accomplish goals.
Don’t wait until you’re upset! The goal of this workshop is to learn how to effectively communicate and motivate your team in order to create a respectful working environment and improve productivity.
In this workshop, participants will learn the five different conflict management styles. Participants will assess their own style and analyze the impact and relevance each style has in managing conflict.
This workshop will provide participants with an overview of the various roots of conflict and provide the tools required to manage, prevent, and resolve conflict with others.
MEDIATION TRAINING AND WORKSHOPS
The Center’s Basic Mediation Training is a highly interactive course that provides participants with the fundamentals of the mediation process. The course will cover conflict theory and styles, the role of the mediator, the principles and phases of mediation, ethics and standards of practice and review the unauthorized practice of law. Participants will be able to immediately apply these skills in resolving conflicts in a variety of settings Including: business matters, health care agencies, non-profits, public policy debates, family and other personal matters. A certificate of completion is issued to all participants, qualifying them under the RI Statute R.I.G.L. Sec. 9-19-44 to ensure confidentiality in the disputes they mediate. This training meets or exceeds most national standards to practice mediation.
This full day workshop is designed for those who have already completed basic mediation training and would like to brush-up on their skills. We will review the principles and phases of mediation, explore tools for overcoming impasse and focus on writing lasting agreements.
For those who have already completed basic mediation training, this interactive workshop will practice building and writing agreements through role-plays.
This workshop will introduce participants to the four mediation styles, as well as situational mediation. Discussion will focus on when each style is appropriate and how to determine which style to use in each situation.
This workshop will introduce participants to the basics of workplace mediation. Focus will be on determining the level of conflict, choosing the right mediation strategy, successful conflict conversations, and how to determine if an outside mediator is appropriate.